Lisa Wilson: 00:00:00

The moment you're a leader or business owner, our job is to look at the longer term, right, we should be looking a year to five years out not being stuck in the day to day, we need to be looking at the bigger picture doing that strategy and what's the future look like for our business. And then the more we start doing that, the less time we have for those, those little things. So short term pain, yes, there is no lie there, it's going to take time to train someone into your way. That's the reality. But here's the thing. If you hire someone that's good at whatever piece you need to do, you only have to train them into your way. You don't have to train them to do the thing.

Chuck Anderson: 00:00:49

Hey, it's Chuck here. And I'm so glad that you're listening to this episode. And I just want to take this quick moment right now to let you know about our free collaborators toolkit. And this episode is all about partnership and collaboration. And our guests share many resources, tools, and things that you can use to make collaboration and partnership easier in your business. So if you're looking for better ways to grow, and scale your business, through collaborations, and strategic partnerships, this free collaborators toolkit is going to contain the best resources from our workshops, as well as contributions from our guests. And these tools could be the missing link that you've been looking for. And they're going to help you to solve every day business challenges, and access, highly effective ideas that can help and grow your business exponentially. I know they've helped me and I know they're going to help you as well. And the best part about these tools is that they're completely free. And our gift to you for being a valued member of our community, and a subscriber to the show. So you can get access to all of the resources contained inside the collaborators toolkit today by visiting the website at WWW.collaboratorsunite.com/toolkit. That address again is www.collaboratorsunite.com/toolkit Go ahead and register today get access to all the resources and I'm gonna see you on the inside. Now. Here's the episode.

Chuck Anderson: 00:02:32

Hello, everyone, Chuck Anderson here and welcome back to The Creative Collaboration Show. This is a show all about how to grow scale your business. And, and with a theme of collaboration. And you know, one of the things that we firmly believe here is that your business will not grow if you're going to insist on doing everything yourself. So we're all about collaboration and working with others as a way to take your idea. And scale that the way you know that it can. Now so many of us classify ourselves as solo printers. And look, let's face it, there's only so much that you can do by yourself. And there's going to reach a point where you're going to want to either have partners, or start to build a team around you. And if you've ever thought about building a team, or maybe you've already started a team and, and and in you kind of growing that team and getting into the management of that team, you're gonna love today's guest, because today I have Lisa Wilson with me, and she is an expert on these things. And she's gonna tell us all about what she knows about managing a team, her years of experience in HR, and just a lot of other things, including writing a book, which we'll talk about her book a little bit later, as well. Lisa, welcome to the show.

Lisa Wilson: 00:04:02

Thanks, Chuck. Thanks for having me. I'm very excited to be here.

Chuck Anderson: 00:04:05

Excellent. Well, I know we've been looking forward to this and you know, so I did kind of like the light introduction. So now you can do the more in depth introduction of yourself because I'm always careful, I don't want to give details and make stuff up. So tell everybody a little bit more about your story. And you know, and tie that in with who you are and and this whole idea of managing and building teams.

Lisa Wilson: 00:04:34

Sure. So I will give you what I do right now. And that is I am a leadership coach, a human resources consultant and a mediator. And I help leaders in small to medium sized businesses get the best from their teams. When the leaders are showing up. Well, the team will show up well, and you'll go to heights you just didn't even imagine you could go to I came to this through human resources actually I worked in human resources right out of right out of university. That's what I took in university got right into it. And I just worked for some really great companies, and then worked for some not so great ones. And the working for the not so great ones really rocked my confidence really rocked. Just my thought about leadership and what I knew. And I, for the longest time, after that, I always knew after my last job, I was going to go into business for myself, I'd already taken the coaching training, I was doing the business on the side, I was ready to get into it. And three years at this company just I couldn't even think about leadership. And so that's why that's really what pushed me, even though I couldn't do it for a while, it's really now it's pushing me to go, you know what, I don't want anybody else to experience that ever. And that really means that as leaders, we need to step up and really be consistent with what our message is, because anything else just confuses people. And it's really hard for them to live in it. So now that's really pushing me to to get this out there to help the leaders really stand in what they're supposed to be doing. Because sometimes we step into the role, and we have no idea. And I know you mentioned it, and I've just written a book, I started a course, a few years ago. And then I wrote a book about the course, just giving you what I call the roots of leadership. So four things if you're solid in, then you're going to be okay in your leadership role.

Chuck Anderson: 00:06:32

Wow, amazing. So, you know, natural follow up to all of this, because I know you work with small to medium businesses. What are you hearing? Like? What are? What are some of the problems that they're coming to you with? In terms of their team building? You know, sometimes I would imagine it's team, starting a team, building a team, especially if you don't have a lot of experience building a team. And then there can be some issues with the overall management. So what are you hearing the most? What are business owners saying to you when they come in your door?

Lisa Wilson: 00:07:06

So there's lots of different things. But one of the things I hear the most is, can I say that? We live in this world now where everyone is worried about hurting someone's feelings, and we're stepping so away from what needs to be said. And yes, you can say that. Look, what some rules, some rules. You know, as long as you're not being disrespectful, you're not calling someone names. And as long as what you're about to say is in line with your mission, your vision and your values for your company. If it's all in if all of that's in line, and you've thought through what you're going to say before you just blurt it, then yeah, you can say that. But so many people are not in there thinking the problem is going to go away, it will not. So as leaders Yeah, that that difficult employee, go deal with them. As much as you might mess it up, doesn't matter, messing it up, making the wrong choice, messing it up, you can go back and apologize. But if you sit back and do nothing, the problem just compounds and compounds and compounds. And I and half of the problems I see are people that come to me after they've let it go for months or sometimes years, I was called into coach someone who they let someone misbehave basically this company for 11 years. And now we're asking this manager to deal with him. He's, that's 11 years of poor behavior. Like, that's too long. That's too long, like even a couple of months. So I think that's the biggest thing that they come to me with is, you know, can I say that I'm Am I allowed to say that where I guess at the end of the day, it's what's my role. And when I break it down, I have a couple of things I my definition of leadership is that someone that models, teaches, creates and develops a commitment to personal responsibility. I'm going to say that when again, it's a big mouthful, but so my definition of leadership is someone that models teaches, creates and develops a commitment to personal responsibility. So you show up with your personal responsibility intact, and you make sure everyone else is holding themselves personally accountable. So that the whole team is then mutually accountable. That doesn't mean that we're perfect, and we get everything done on time. It does mean though, that if I start to see that, oh, I'm not going to make a deadline, I'm going to go let the person who's waiting for me know that I'm not going to make the deadline. So that's one of the big ones. And then the other piece is just knowing that you are the keeper of your culture. So if you are the leader, you keep that culture and and if you're not handling the person who's stepping outside the culture, then your culture is going to be lost. So you control it. We call it control the way any other place controls culture, by telling stories. We celebrate all the wins. And, you know, that's how we do it. And when someone's not following the culture, we go deal with them. And not berating them. It doesn't mean they're a bad person. It just means They're stepping out of line in one way, and we bring him back in line.

Chuck Anderson: 00:10:03

Yeah, handling that in a way and hopefully in a very positive way that's going to solve the problem and, and also send a message, positive message to the rest of the team. So that's no longer an issue. And I can completely see the issue with letting that go for 11 years, and how that not only affects the relationship with that team member, but how that affects all the other team members as well. Because if the rules don't apply to that one, well, then they don't apply to me either. And so so you can end up with a very dysfunctional team. What would you say, you know, what's, what's the obstacle? What's holding them back from dealing with it? I mean, they're obviously there's a fear or concern, or maybe some unclarity there, but and also, what are the consequences of doing it wrong. So to to not deal with a team member that is not performing? You know, what, what is what's holding them back from doing them.

Lisa Wilson: 00:11:03

So I think what's holding them back initially is Brene, brown puts us really well. And you and I just talked about both having read her dare to lead book, she puts it really well in the book, or at least the audio book, she says when leaders step into the role, they don't know. And this is from her research, they don't know how they provide value to the company anymore. So I loved reading that. And I put it my own context. And my own context was this the moment I stepped into a leadership role, I was busy all day, I was running from this thing and that thing, and I was, you know, constantly making decisions. I was exhausted at the end of the day. And I had nothing to hold in my hand that I had completed. No spreadsheet, no part No, like nothing. At the end of the day, you walk away at the end of the day, and you're like, What the heck was I doing all day? And so for me, that's the that's the first thing is then, and then realizing well, what did I do all day I guided my team all day, I guided both the team I was leading. So the people that reported to me, and I also sat on the management team. So I worked with them to make sure that we were all in the same boat, right? Like we were all doing the same thing, we were all consistent in our message and consistent in our approach. And that takes a lot of work. So that and that's your role. Now, it's not the spreadsheet anymore. The other thing I'm often saying to look here says, if you are doing all the work, you're not leading, you don't have them time to lead. And there's no way your team is going to be a functioning as a unit, if you aren't spending time checking in with the team. So if you're still if you're heads in the spreadsheet, 100% of the time you're not leading, you should be doing at least 50% Less work of like what will just like, quote unquote, work than the rest of your team. It just is because you need the time to lead, you need the time to look at the bigger picture.

Chuck Anderson: 00:12:57

And are some of them not taking that time like they're too busy tasking in the business to really so like managing the team is sort of like become secondary or something you fit in when you have time versus doing it proactively or really making that your your primary focus.

Lisa Wilson: 00:13:16

Yes, yeah. And that is what's because a lot of them are shocked when I say it to them. I had one. So one was a lawyer. And she's working at a firm and she's the leader. And she has as many cases or as many clients as her team. And I was like, that's not possible. And she said, why is it because you have performance reviews to do and you have checkings to do and you should be there when your team is struggling? And if you have the same number of clients as they do, you're not doing any of that. There's no way you're doing unless you're just so much more efficient with the clients, which I doubt and she was like, Well, no, I'm not. And I said, then you should have at least like 50% of what they have. At least half because your tasks are to keep that team in line. And she like it was it was mind boggling to her that I would say that was absolutely and somebody else. It just comes up all the time. I just gave the course again recently. And someone came back in and she said, You know, I have all this guilt for not doing the work and you just took it away by saying no, you're doing the right things by being the leader by checking in by giving the work to your team by its you are looking at the big picture, not the day to day, you're just clearing the clearing the way so that your team can get the day to day done. But if you're never looking at the big picture, you don't know what's getting in their way.

Chuck Anderson: 00:14:38

I think this is something that that you described that happens with business owners, so often, especially people who start their own business, and you know, they classify themselves or call themselves solopreneurs nobody's really a solopreneur because we have to involve others at some point. And so nothing's really done alone. But you're you. There's this initial phase where you roll up your sleeves, and you're doing the work. And maybe the majority of the work is being done by you. And then to transition into now letting go of some of those things and having those things done by others. But we're, we're still in that mindset. And we're still in that in the habit of our measuring our productivity by how much stuff we got done. And is that kind of what's happening here? And

Lisa Wilson: 00:15:32

Yes, totally. And actually, I created a course I didn't share this with you. But I did create a course after because I'm in so many groups and networking groups with solopreneurs, I created a course called solopreneur, to CEO. And I haven't put it out there very much yet, but But it's an existence. And it was basically that is is the problem with the term is people didn't like the term CEO. But that is what you need to become, we're solopreneurs. Even if you're still on your own, you need to start thinking like a Chief, Chief Executive Officer, and you need to treat your company like it already is a large company in order for it to get to be larger. And the basics of the course was first was mindset, like why aren't you bringing people in? Why aren't you hiring him, we'll work work through that what the fears are. And then the second piece would be the practical of it, because my background is HR. So this is what it looks like, here's how you do an interview. Here's how you get you know, how you find whatever it is that you're looking for, here's how you plan who your first hire is. But we do we get so stuck in that mindset of I'm just going to do it, I'm just going to do it. And and there were there were five things that came up over and over, I actually did interviews with with a bunch of people who had hired a VA. And some of them kept them. Some of them didn't, time was a big thing that people thought, well, I don't want to put the time in the short term to train somebody to do what I'm already doing. But that's not our job. Again, the moment you're a leader or business owner, our job is to look at the longer term. Right? We should we be looking a year to five years out not being stuck in the day to day, we need to be looking at the bigger picture doing that strategy, and what's the future look like for our business? And then the more we start doing that, the less time we have for those, those little things. So short term pain, yes, there is no lie there, it's going to take time to train someone into your way. That's the reality. But here's the thing, if you hire someone that's good at whatever piece you need to do, you only have to train them into your way. You don't have to train them to do the thing. So say you hire a bookkeeper, maybe it takes me an hour at the end of the month to do my bookkeeping, to how long it's going to take a bookkeeper? 15 minutes, it's gonna take them 15 minutes. Because they are so much better at it than I am. Because not my thing. I'm a coach. Right? So, so thinking about it in that terms, yes, there will be some short term pain where you have to walk them through, okay, this is how I've been doing things and where they say, Okay, I'm going to clean some things up, or we're going to do it this way, or, you know, teach you a better way of doing things possibly. But there is that that next level of okay, somebody and again, they know more than you do. So you got to listen to them.

Chuck Anderson: 00:18:22

I say this to so called solopreneurs all the time. And it's like, look, what was your goal? For no reason for starting the business? Was it to give yourself a job doing all these things. And if yes, by all means, keep doing that, if it brings you joy, it's it's serving its purpose. But if most of them I would say, have a bigger goal in mind, they have a bigger vision, there was there was an impact they want to have on the world. And therefore they started this business and, and they're trying very hard to grow it. And I love what you just said about I love this whole idea of from solopreneur to CEO, I think it's a brilliant idea. Because that's that's the mind set shift that has to happen, right? Like we have to start thinking bigger. If you want to work in your business, go ahead and work in your business and be happy with doing that. But if you have a bigger picture in mind, and I like the idea of doing it now like doing it right away, because starting to treat your business like an executive right now, you're going to very quickly discover what's missing. What's missing, like what systems are not there, what key roles are not there, what's not getting done? And what's what are all the things that are either not in place or in place that are keeping you busy, and keeping you small because you're doing all of these things and so, so very quickly, you get to discover what isn't there?

Lisa Wilson: 00:19:58

Yes, yeah. And the best part of that about that, too is, if you don't know, you can hire a business manager, and they'll tell you what's missing. So there's people, there's literally people out there doing absolutely everything you might need for your company. So I have friends who are vas, and I have a, there's a woman I work with, she runs a VA company, and she's got literally people with any skill set you want. And there's others where there's another VA, it's she has her own business, but she's not a VA, she calls herself a VA, and I shouldn't say a virtual assistant when I say that, in case people don't know what a VA is. But she's more of a business manager, where she's looking at the whole picture. So she is doing some virtual assistant work. So she'll you know, send out your email for the week, she'll do those kinds of things and get into the details, make sure you've got good picture and your brand and well and all of those things, but she's also looking at when are you sending out emails? And what are you putting out? And do you have a plan for the year which, you know, what are you marketing? What's, you know, are you wanting to speak more than what we should be doing this? So she's looking at the whole of your company, as well as doing some of the work. So there's someone there literally, is someone out there for anything that you need?

Chuck Anderson: 00:21:14

So what would you say to someone who is still in that solopreneur phase, and they don't have a team yet? And they're hoping that one day when I reach this level of success, I will maybe possibly one day have a team? What would you say to that person? Because do you know, is there a threshold where now they should start looking at a team? But for now, these continue doing everything themselves? Or? Or like what really what's that pathway from, from where they are now to actually having a team doing the work for them?

Lisa Wilson: 00:21:49

So I would say this, the answer to when you're gonna have the team is it's a financial decision. So the reason VAs are great is that they run their own companies, and you can have them work for as little as five hours a month. So you can start slow, and just pass a few things off, then you get into the flow of doing that. And I assure you there is this relief once you do that. My first VA, I was on vacation, and I got home to an email and everything was done. She had just my whole week was done. And it was stuff that used to take me hours at the end of the week. And she just she had it done by the time I got back. And I had trained her, I went on vacation came back, it was all done. It was unbelievable. And it was an unbelievably relieving feeling. Because we always have that little nagging thought at the back of our head. So So first start small, because it's financial, it's always our financial worries. So start small, but I will say, know who you are, and what you're doing. So one of the first things we do in marketing is we set our brand, we say who we are, as in our brand, we'll take that brand, and turn it into how you're going to treat the people that work for you. And what that looks like, because whatever you put out there as your brand needs to be who you are on the inside. So as you start to, as you put that out there think about how that turns into people working for you. What does that look like inside your company? And when you're really clear on that, then it's so much easier to bring people in? Because it's a really concise answer. So today, Chuck, when you ask me, tell me about who you are, I can give it to you in two sentences. I do leadership coaching, I do HR consulting, and I'm a mediator. And I work with small to medium sized businesses very clear on that all of those things, right, the clearer you are on that the easier it is for a va a bookkeeper less so but for all of them to step in and understand how they're going to help you maybe a marketing person, so much easier when you're clear. And you've you're very clear on where you're headed, we easier for them to pick it up too. So that's kind of the first step is just be clear on who you are, why you're here, then they can step in and then start small. You're going to find that the moment you give a little bit away the relief that comes when that one thing that just annoys you to tears to get it done every week, you're just gonna find it so much better.

Chuck Anderson: 00:24:24

So, so the theme of our show, Lisa is collaboration and we really want to inspire entrepreneurs and especially solopreneurs to stop doing everything themselves. start collaborating, start to look for people to work with. And I think building a team is that that first form of collaboration that is it's your next stepping stone to growth. Obviously there's different types of collaboration that you can collaborate with other companies and other business owners and get a business partner all of those kinds of things, but a team those So the those are your collaborators. Those are the people that you're working with. And you know, we've talked a little bit about management, we've talked a little bit about starting a team, even if you think your, your business is too small, to start a team, I would challenge that, because if you can start with a virtual assistant, five hours a month, and I love your suggestion of just like starting to offload a few of those tasks, to, to, to them and just get started, just get started with that. So you know, I always say that clarity is power, right, the more clearer you can be about your next step forward, the more likely you are to solve whatever challenge you're having right now. And not only that, but to have a plan going forward. So that, you know, you don't lose that clarity, so that you're always with that clarity. And I think the web best way to, to get clarity is to work with a coach. And so I would highly recommend people collaborate with you and reach out to you for that kind of help. So if you're struggling with, do I build is now the right time to build a team? Or I'm having this trouble with a team member? What do I do? Do I have everything in place to be able to grow this team? etc, etc, etc? And not and pretend to be an expert about that? Because I'm not Lisa is? And so Lisa, what's the typical, you know, front door to your business? How do people reach you? Do they do you do like consultations or do what is the what is the thing that you do?

Lisa Wilson: 00:26:41

So I usually do a free 20 minute call to start and make sure that I'm the right person for you. But because I've had people call in, they're looking for something very different. And then I usually have someone that I've collaborated with at some point that I can say, You know what I'm not the person to start with. So I usually start with a 20 minute call. And probably actually, the best way right now, because we're speaking so much about hiring is I have a page on my website, it's free ebooks. So if you go to Lmwcoaching.ca/free-books, there's an actual ebook in there called Hiring Success, and another one called Hiring a Virtual Assistant. So it'll walk you through those things. So if you're not ready to make that call right away, go and read those, it's really helpful gives I'm very practical in the way I do things. So it's very practical, it's very step by step approach on how you're going to hire someone, and things you need to be aware of. Because I think that's part of what scares people to, that's probably the easiest, and best way to start is, is that and you can get to you can book an appoint with me, it's on all of my social media. So you can, I'm assuming there'll be in the, in the, in the notes,

Chuck Anderson: 00:27:55

Well, I was just gonna say that we're gonna put all your links there is. So if you're listening to this on a podcast, check the show notes, because all of the links are there, right there. If you're watching this on video there, right beneath the video in the description, all of the links are there. And so that just makes it easy. Just go in there and click the link. And you can see leases very easy to talk to. So I know it's going to be time well spent. And, you know, I think you're gonna be in good hands. If you do reach out, I strongly encourage you to do that. So Lisa, this has been amazing. There's been some really good content here. But before we kind of wrap up, I mean, one of the things that I always say is that, you know, our businesses never grow beyond the extent that we grow ourselves. And so personal development has always been a big part of my journey. And so I always want to ask a couple of things. But first, I know that you've written a book right now. So I would love to hear a little bit more about your book.

Lisa Wilson: 00:28:55

Sure. So the app, it actually comes out next year. So it comes out January 10 2023. In case you're listening to this after, after that time, it's called Leading with Ease. And what it was is, I shared that I worked for a really not so great company, but I started out with some really awesome companies. And while most people have the story of this is how I got to where I am mine is more I started out really great, and then went to some really awful companies. And the only way I could get myself back into speaking about leadership was to go back over everything I've learned prior and I picked the what I'll call the four roots of leadership. So the four things that if you're really clear on that you can be really solid in your leadership role and I refer to them as roots because while we use the term foundation when I picture foundations in my head, it's for building solid and strong but they don't move or pillars, right. They're all very towering and intimidating. So I call it roots, because roots makes you think of a tree. And the idea is that that we can be solid and stay, stay grounded. But we can, we can bend and shift. And I think we need now more than ever to be able to bend and shift. There's the world has changed so much the role of a leader is so much harder now. Because of, I think it's positive, but just way more acceptance. We're not in that world of you do X, Y, and Zed. And that's it, we're now more in the world of, hey, we'd like to do these things, what are all of your thoughts, and so we can bend and shift with that, and then the world changes on a dime. So having these four roots, now we can be solid in who we are, and who we want to be as a company, and as a leader, but still be able to shift as the world shifts and changes. That's the the basis of the book. And while that we can go into the four routes, but but basically one of them is knowing your role. Yeah, yeah,

Chuck Anderson: 00:30:59

Well, definitely, we'll we might have, once the books is launched, maybe we'll we'll do a follow up to that and check in, we can definitely share those. So we're gonna put a link when the book comes out, that link will be there. So if you're listening to this, after January 2023, check the show notes and beneath the video, because the link is there, and we definitely highly recommend you go check that out. Now, before I let you go on that, again, on this theme of personal development I have we were talking about this before the episode about audible and how amazing Audible has been to really consume content and a lot of learning, especially, you know, you were mentioning drive time, it's so cool to be able to do that. And Audible has been a game changer for me, because I've you know, and you think that I'm sponsored by Audible the way I'm saying this. But it's been great. No, it was just been great. Because I've probably well over 60 books in the last two and a half years. So it's been a game changer. But I want to ask, I asked this of all my guests, what is the must read book that you would recommend that our audience you know, of business owners, solopreneurs entrepreneurs should listen to?

Lisa Wilson: 00:32:19

So I

Chuck Anderson: 00:32:20

You don't have to listen.

Lisa Wilson: 00:32:21

I was we were I was having the debate when I knew this question would be asked. And so I'm going to pick the book that I'm reading right now. Because for me, it's it's really helping to solidify my own learning. And it's called Ruthless Consistency. And it's by a gentleman named Michael Canic . I believe it's how you say his name ca n IC. And yeah, he is. The book is just again, like me very practical in nature. He's very clear on the system to get somewhere. And he asks really, really good questions that you should be asking yourself. And it's reminding me that while I've created this course called solopreneur, to CEO, I haven't gone there. And it's maybe why I don't push that course as much as I have the other ones because I've not moved to that fully into that CEO mindset. And it's something I'm preparing for, for 2023. And so for me right now, this book is really, really helping me to solidify myself back into that learning and stepping into that, that thinking process.

Chuck Anderson: 00:33:27

Amazing. And, you know, it never ceases to amaze me because I asked this question of all my guests. And so far, almost every guest with the exception of maybe just three or four has said a different book. And so we're getting quite quite a list on the must read list and, and these little audio clips of why you recommended I've never heard of that book before. But I'm now because of you, I'm going to go check it out. And and it's going to end up on our list and the I always take these recommendations seriously. And that ends up being one of the next audible listens that I'm going to, I shouldn't reach I should send this clip to Audible and say, Hey, audible listen to how much how many times I dropped your day, you should really sponsor this show. But I'm just big on It's been huge because I struggled with focus. And reading for me was always very difficult. And so listening, listening to books, right. So that's why I think I like podcasting so much because it is an audio and a listening thing versus reading things. So So I appreciate that recommendation. That's that's gonna be awesome. That's gonna fit nicely into our our library of learning, you know, all these learning resources, these great books that are being recommended. So we've got your book in there. And now we've got this this one in here, so that's amazing. Well, Lisa, thank you so much for being On the show and talking about this, I know we could probably go another hour. Because I know there's no end to this stuff that you could teach and help someone with when it comes to starting a team or managing their team. And especially if you're having any issues, like human resources, issues with your team, and you don't know what to do, Lisa should be your next call. All of her links are beneath the video or in the show notes there. So there's no excuse for not reaching out. So I highly encourage you to do that. So, So Lisa, thank you so much. And to our listeners, thank you so much. And Lisa, if you were to leave our audience with just one final piece of advice or words of wisdom, what would you say to them.

Lisa Wilson: 00:35:49

As a business owner, remember that you are taking the view from a balcony, not on the floor, you need to be up on a balcony so you can see further out and wider view of what your business is.

Chuck Anderson: 00:36:04

I think those are excellent Words To Live By. And in our business, because we definitely need to do that as business owners and excellent words to end this episode by so thank you so much, Lisa, for being my guest on the show. Thank you to my audience. And look, go out there keep being awesome. Pursue your dreams, and get that business out there in as big as way possible. Make that positive impact on the world that I know you wanted to create when you started your business. Keep moving forward, never ever give up. And we will see you here on the next one. Thank you everyone.